Chapters

From How to Win Friends and Influence People — ← Back to chapter overviewShareIf you start by exposing someone else’s mistake, you set yourself above them. They feel…

From How to Win Friends and Influence People — ← Back to chapter overviewShareDirect accusation invites direct defense. If you point a finger, you usually trigger a shield.…

From How to Win Friends and Influence People — ← Back to chapter overviewShareCriticism is easiest to deliver and hardest to receive. If you open with blame, the…

From How to Win Friends and Influence People — ← Back to chapter overviewShareWhen logic, requests, and reminders fail, you may be dealing with apathy. A person may…

From How to Win Friends and Influence People — ← Back to chapter overviewShareFacts alone often fail because they don’t create a picture. People move when they can…

From How to Win Friends and Influence People — ← Back to chapter overviewShareMost people prefer to see themselves as fair, generous, and competent. Even when they act…

From How to Win Friends and Influence People — ← Back to chapter overviewShareBeneath arguments and demands sits a quiet desire: to be understood. People want sympathy for…

From How to Win Friends and Influence People — ← Back to chapter overviewShareA lot of conflict is a failure of imagination: you can’t feel what the other…

From How to Win Friends and Influence People — ← Back to chapter overviewShareCooperation isn’t pulled; it’s invited. People support what they help create, and resist what is…

From How to Win Friends and Influence People — ← Back to chapter overviewShareWhen people complain, they usually want two things before solutions: to be heard, and to…

From How to Win Friends and Influence People — ← Back to chapter overviewSharePeople resist being pushed, but they enjoy arriving at their own conclusions. The Socratic approach…

From How to Win Friends and Influence People — ← Back to chapter overviewShareIf you begin with hostility, you create a wall. If you begin with friendliness, you…