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CHAPTER 7 — Create the Illusion of Control: How to Calibrate Questions to Transform Conflict into Collaboration

From Never Split the Difference — ← Back to chapter overviewShareThe most useful questions don’t just gather facts. They create movement. Calibrated questions are built so the other…
Read: CHAPTER 7 — Create the Illusion of Control: How to Calibrate Questions to Transform Conflict into Collaboration
CHAPTER 6 — Bend Their Reality: How to Shape What Is Fair

From Never Split the Difference — ← Back to chapter overviewShare“Fair” is a dangerous word because it sounds moral while hiding a move. People use it to end…
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CHAPTER 5 — Trigger the Two Words That Immediately Transform Any Negotiation: How to Gain the Permission to Persuade

From Never Split the Difference — ← Back to chapter overviewShare“You’re right” can be a polite exit. It often means, “Fine—now let’s move on.” The words that matter…
Read: CHAPTER 5 — Trigger the Two Words That Immediately Transform Any Negotiation: How to Gain the Permission to Persuade
CHAPTER 4 — Beware “Yes”-Master “No”: How to Generate Momentum and Make It Safe to Reveal the Real Stakes

From Never Split the Difference — ← Back to chapter overviewShareA quick “yes” can be cheap. It can mean “I heard you,” “I want this to end,” or…
Read: CHAPTER 4 — Beware “Yes”-Master “No”: How to Generate Momentum and Make It Safe to Reveal the Real Stakes
CHAPTER 3 — Don’t Feel Their Pain, Label It: How to Create Trust with Tactical Empathy

From Never Split the Difference — ← Back to chapter overviewSharePeople don’t calm down because you tell them to. They calm down when they feel understood. Tactical empathy…
Read: CHAPTER 3 — Don’t Feel Their Pain, Label It: How to Create Trust with Tactical Empathy
CHAPTER 2 — Be a Mirror: How to Quickly Establish Rapport

From Never Split the Difference — ← Back to chapter overviewShareRapport doesn’t require charm. It requires the other person to keep talking while you stay present and nonthreatening.…
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CHAPTER 1 — The New Rules: How to Become the Smartest Person…in Any Room

From Never Split the Difference — ← Back to chapter overviewShareIn a tense conversation, the advantage rarely belongs to the person who talks fastest. It belongs to the…
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INTRODUCTION — Never Split the Difference

From Never Split the Difference — ← Back to chapter overviewShareNegotiation isn’t a special event. It’s the daily act of trying to change what someone will do—while they’re…
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A NOTE ON SOURCES

From The Power of Habit: Why We Do What We Do in Life and Business Charles Duhigg — ← Back to chapter overviewShareThis note explains how the book…
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ACKNOWLEDGMENTS — The Power of Habit: Why We Do What We Do in Life and Business Charles Duhigg

From The Power of Habit: Why We Do What We Do in Life and Business Charles Duhigg — ← Back to chapter overviewShareThe acknowledgments read like the hidden…
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APPENDIX — A Reader’s Guide to Using These Ideas

From The Power of Habit: Why We Do What We Do in Life and Business Charles Duhigg — ← Back to chapter overviewShareThe appendix turns the book into…
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CHAPTER 9 — THE NEUROLOGY OF FREE WILL

From The Power of Habit: Why We Do What We Do in Life and Business Charles Duhigg — ← Back to chapter overviewShareIf habits can run without conscious…
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